Digital Transformation: Inclusion and Diversity

#DigitalTransformation #Diversity #Inclusion #TMobile

Digital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology.

But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central to DE&I, but more broadly to the success of any transformation.

In this episode, the Chief Digital Officer at T-Mobile, Marcus East, returns to CXOTalk to share his thoughts.

The conversation includes these topics:
-- What is digital transformation at T-Mobile?
-- Role of culture in digital transformation
-- Digital transformation and customer success
-- Diversity and product development
-- How does T-Mobile measure the success of digital transformation?
-- How is T-Mobile trying to close the digital divide?
-- How to make digital transformation inclusive?
-- How can companies hire diverse people?
-- How can companies improve the talent pipeline for women and people of color?
-- Why are diversity and inclusion important to digital transformation?

Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-inclusion-diversity
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Marcus East has spent one half of his career working for top technology companies building world-class technology -- Apple, Google & IBM -- and the other half helping brands to harness the power of technology to drive business value — including Comic Relief, Marks and Spencer, National Geographic and T-Mobile.