521 Communication, Marketing, and Persuasion with Christopher Phelps : Dentistry Uncensored with Howard Farran

Dr. Christopher Phelps is an entrepreneur, general dentist, and author with two practices in Charlotte NC. In his first 7 years of practice he grew the revenue of his practices by a factor of 10X going from 2 practice locations to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at Each of the two practices. Effectively collecting with 2 offices what he had collected when he owned 4 offices.  A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues.  With it, he was able to decrease his missed calls by 90%, increase his staff conversions of new patient appointments over the telephone from 24% to over 86% which helped increase his new patient numbers from 60/month to averaging over 300/month. All the while decreasing his marketing expenses by 74%.    In addition being a Kolbe Certified Trainer a key opinion leader to several large dental companies & understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. For the last 3 years he has studied under the Authority in this field, Dr. Robert Cialdini and was recently awarded the title of Cialdini Method Certified Trainer (CMCT). Currently, Dr. Phelps is the only Dentist or Medical Professional who is Certified to speak on Dr. Cialdini’s Principles. As such, Dr. Phelps is able to speak on Dr. Cialdini’s behalf and holds a two day workshop on how to ethically set the stage for more patients to say YES to what we will ask of him.   www.ThePhelpsInstitute.com www.CallTrackerROI.com www.GuideThemToYes.com www.WineAndCheeseNewPatients.com www.CarolinasDentalCenterMatthews.com