Today’s guest is Anuj Maniar, a principal at Deloitte specializing in financial services. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the dynamics of balancing customer expectations in channel strategy for financial institutions. Later, they discuss emerging AI use cases throughout the multichannel space, including after-call work in customer service. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
How Asset Protection Teams can Win Executive Buy-In from Data and Storytelling- with Adam Oberdick of CVS Health
Solving Logistics Challenges with AI - with Dr. Yossi Sheffi of MIT
AI Data Management for Clinical Trials - with Melissa Easy and Tim Riely of IQVIA
The Future of Legal Document Management - with Danny Tobey and Bennett Borden of DLA Piper
AI Tools for Improving Experiences for Patients and Healthcare Providers - with Dr. Nele Jessel of Athenahealth
The Impact of AI-Enhanced Clinical Trials on Patient Experiences - with Melissa Easy and Tim Riely of IQVIA
LLM-driven Writing and Reading Co-Pilots in Financial Services - with Michael Elias of AI21 Labs
Getting the C-Suite from ‘Spreadsheets and Gut Feelings’ to Data-Driven Insights - with Bret Greenstein of PwC
Automation Across the Business through Conversational AI - with Muddu Sudhakar of Aisera
Striking a Balance in Personalization and Fraud Detection - with Gerald van den Berg of Etsy
Large Language Models and the Future of Cognitive Work - with Asif Hasan of Quantiphi
Leveling Up AI Capabilities in Public-Private Projects - with Dr. Raghav Vadhera of Raytheon Technologies
The Three Gaps in DoD Capabilities that AI Can Fill - with Mark Brunner of Primer
Overcoming Obstacles in Reaching ROI for AI Projects - with Fallon Gorman of NLP Logix
Beyond Algorithms: What AI Adoption Projects Need to Succeed - with Gero Gunkel of Zurich Insurance
LLMs for Personalization at Scale and More Use Cases in Retail and eCommerce - with Dan Padnos of AI21 Labs
Taking a Hard Look at the State of AI - with Carlo Giovine of McKinsey
Retail Fraud & Loss Prevention in Data, Brick-and-Mortar and Beyond - with Chris Nelson of Gap Inc.
Winning Executive Buy-In: Balancing AI Innovation with Project Urgency - with Amaresh Tripathy of Genpact
Consumer Technology in the Age of AI - with Connie Chan of a16z
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