EQ vs AI - Why emotional beats artificial intelligence

2025-09-18

Uncover the secret to achieving consistent sales success by enhancing your emotional intelligence. Join me, Fred Copestake, as I engage with James White, an experienced sales mentor and trainer, to explore how Daniel Goleman's five characteristics of emotional intelligence can revolutionise your sales approach. James passionately advocates for listening over pitching and stresses the importance of truly understanding client needs to foster genuine connections. Our goal is to help you achieve consistent sales results, reduce stress, and enjoy a more balanced life.

Uncover the secret to achieving consistent sales success by enhancing your emotional intelligence.

Join me, Fred Copestake, as I engage with James White, an experienced sales mentor and trainer, to explore how Daniel Goleman's five characteristics of emotional intelligence can revolutionise your sales approach.

James passionately advocates for listening over pitching and stresses the importance of truly understanding client needs to foster genuine connections. Our goal is to help you achieve consistent sales results, reduce stress, and enjoy a more balanced life.

We discuss how missing conversational cues can lead to lost opportunities, and how comparing human adaptability to AI highlights the need for a sophisticated understanding of tone.

While personality profiling tools like DISC can offer insights, James emphasises the critical importance of flexibility and self-awareness in real-time interactions to optimise engagement and success.

Empathy takes center stage as we discuss its transformative power in cultivating strong business relationships.

From small gestures like thank-you notes to understanding the evolving job landscape, we explore how empathy and emotional intelligence can set you apart as a trusted advisor, particularly in high-value service contexts.

Tune in to learn how these human skills will remain indispensable even as AI continues to advance, and discover how to harness them to elevate your sales strategy.

--------- EPISODE CHAPTERS ---------

(00:00) - Importance of Emotional Intelligence in Sales

(06:55) - Emotional Intelligence in Sales

(19:13) - Empathy and Emotional Intelligence in Sales

(28:40) - Qualification and Emotional Intelligence in Sales

Connect with James: https://www.linkedin.com/in/jameswhitesales/

Website: https://www.jameswhite.business/

Follow me: https://linktr.ee/fredcopestake

Take the Collaborative Selling Scorecard

https://collaborativeselling.scoreapp.com/

Watch this episode on YouTube

https://youtu.be/8fH1ac2AYuo