245. Sheila Heen — How to Master Difficult Conversations

Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well.

As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together.

In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss:

• The underlying structure and challenge of every difficult conversation
• The different types of feedback leaders can give — and what actually works
• How to raise tough issues and have productive conversations

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Show Notes:

07:34 – The single most valuable skill you can have

14:57 – Defining difficult conversations

17:58 – How to navigate a tough talk

20:57 – Not everything is either/or

23:22 – Starting difficult conversations with a third story

29:35 – The 3 types of feedback

34:24 – Navigating sensitivity

38:44 – Front seat leader, back seat feedback

42:10 – What being a game changer means to Sheila Heen

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Links & Resources

• Triad Consulting Group
• Harvard Law School
• Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen
• Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen
• Occidental College
• The Harvard Negotiation Project
• Bruce Patton
• Mindset: The New Psychology of Success by Carol Dweck
• Getting It Done by Roger Fisher. John Richardson, and Alan Sharp
• Tesla
• The Game Changing Attorney by Michael Mogill

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Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.

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If you enjoyed this episode, you may also like:

• #162 Kim Scott – Radical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity
• #166 John Maxwell
• #217 AMMA  – The Key to Clarity in Business