106: Turn a Callout Crisis into a Profitable Operation

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We break down how fear of callouts can lead to costly overstaffing and how chronic callouts can wreck service, burn out managers, and drain profit. Two real cases show how cross-training, intentional scheduling, and a clear callout protocol restore accountability and margin.

• Cross-training servers and bartenders to de-risk shifts
• Publishing schedules early and honoring aces in places
• Tying roles to guest impact to build buy-in
• Reducing burnout by protecting the plan

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