Talking like a real human to clients

Lawyers, Jahan Kalantar says, are a “conduit for complicated problems”. To this end, practitioners must be better at appreciating the “greater fiduciary duty” they hold not just to the courts but also to clients and their idiosyncratic needs.

In this episode of The Lawyers Weekly Show, host Jerome Doraisamy welcomes back the “TikTok lawyer”, Jahan Kalantar. They discuss the ever-present need for lawyers to be better communicators with clients of all stripes, being more than a blackletter practitioner, the extent to which needs and expectations dictate communication styles, how the age of AI and other new technologies change client impressions of communication, and the place for soft skills against the backdrop of a need for greater tech proficiency.

Kalantar also delves into how best to contact clients, adapting to tailored approaches, practical steps to become a better communicator, having a deeper understanding for you who are, as a practitioner, listening more, and discusses his new book, Talking Your Way Out Of Trouble.

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