EP: 96 Roland Serb w/ Access Heating & Air Conditioning - The Undeniable Impact of Core Values in Recruitment

2022-10-22

Send us a textWe are still live here in Las Vegas, NV for the Profit Rocket Summit and we are excited to have Roland Serb for the first time in the show! For those of you who don’t know Roland, he is the operations manager at Access Heating & Air Conditioning, Inc. an Idaho-based HVAC service company that is responsible for keeping homes comfortable and providing quality HVAC services for 50 years! He has previously worked in the construction industry before he joined his father-in-law at Access Heating & Air. His p...

Send us a text

We are still live here in Las Vegas, NV for the Profit Rocket Summit and we are excited to have Roland Serb for the first time in the show! For those of you who don’t know Roland, he is the operations manager at Access Heating & Air Conditioning, Inc. an Idaho-based HVAC service company that is responsible for keeping homes comfortable and providing quality HVAC services for 50 years! He has previously worked in the construction industry before he joined his father-in-law at Access Heating & Air. His passion is to carry his father-in-law’s vision of building great people to serve great people and to have a hand in the growth of the business! In this episode, we talked about the time that he let go of a top-earning employee who was detrimental to the business, the reason why you should recruit and terminate someone based on core values, and the things he learned on his journey to managing managers! Sit back, relax, and enjoy another episode full of nuggets and fun!

0:00 - Intro
0:39 - What was it like having to let go of a top-earning employee who was cancerous to the business?

5:10 - What happened in the office after letting go of that employee?

8:57 - Why should you hire and fire based on core values and what does that look like?
9:28 - What are some things you've learned on the journey to managing managers?

12:34 - What is one question that you wish people would ask you more but don't?

Find Roland:

On The Web: https://accessheating.com/
Facebook: https://www.facebook.com/accessheating
Linkedin: https://www.linkedin.com/in/roland-serb-3874011b8/
Linkedin: https://www.linkedin.com/company/access-heating-&-air-conditioning-inc-/

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