Personalization Powers Growth: Understanding the Consumer with Lissa Cupp

Consumers crave personalized experiences. 

In this episode of The Marketing Rapport, Tim Finnigan speaks with Lissa Cupp, Marketing Strategy Consultant & Faculty Lecturer at the University of Dayton, about the power of personalization in driving business growth and creating stronger customer relationships. Lissa shares real-world examples and insights from her extensive career, including work with brands like Scott's Miracle-Gro, Angie's List, and Facebook. 

Lissa emphasizes understanding the consumer beyond standard demographics. She highlights the importance of knowing their interests, motivations, and customer journey. Lissa explains how true personalization goes beyond simply inserting a customer's name into an email. It requires empathy and curiosity to identify unspoken needs and tailor marketing efforts accordingly. 

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