4 steps you can do to build a better job (w/ Zeynep Ton)

When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job Strategy and founder of The Good Jobs Institute, to investigate the systems that make jobs bad and reveal what it takes to make them better for everyone. Zeynep breaks down the four elements of her “good job strategy,” and together they look at companies that have made these changes and are outperforming because of it.

Featured guest

• Follow Zeynep Ton on LinkedIn and at https://www.zeynepton.com/

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Chapters

• WHAT IS A GOOD JOB AND WHAT ARE THE STAKES
• COMPANY EXAMPLES THAT USE THE GOOD JOB STRATEGY
• DOING IT SMALL SCALE WITH MOE’S ORIGINAL BBQ
• FOUR OPERATIONAL CHOICES THAT LEAD TO GOOD JOB OUTCOMES
• 1- FOCUS AND SIMPLIFY
• 2 - STANDARDIZATION & EMPOWERMENT
• 3 - CROSSTRAINING
• 4 - OPERATE WITH SLACK
• HOW TO APPLY THESE CHANGES TO YOUR SMALL TEAM

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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