Quaker Steak And Lube With VP of Operations Bruce Lane

After a very long trip from the East Coast, we kick off our Midwest swing in Cleveland with Quaker Steak & Lube VP of Operations and Franchise Services, Bruce Lane. In this segment, we discuss QSL’s approach to operational excellence, their methodology behind finding the right franchisee and some exciting initiatives on the horizon made possible by being part of a large holding company like TravelCenters of America. SPONSORS: SCORPION INTERNET MARKETING: www.Scorpion.co/mb Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue. As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors. To learn more, visit www.Scorpion.co/mb VALYANT.AI: www.valyant.ai Imagine automating the order taking process at your restaurant and freeing your employees to focus on food preparation, payment processing and order accuracy. Valyant AI's artificial intelligence software, think Alexa or Google Home, can speak directly with your customers and take all drive through orders. As a result of automating this task, early Valyant customers have seen their customer’s wait times drop by 10% to 25% on average. The AI never gets tired and you can be assured that in every situation where it makes sense, customers will receive custom up-sell messages. Valyant’s software uses data like trending food items, time of day, weather and even a customer’s decisiveness, to make specific product recommendations. This has resulted in an average order increase of 70%. That’s additional capital you could be earning today. BDO: www.bdo.co Successful franchise systems are based on a consistent approach to business processes and compliance, as well as sound operational and financial controls. BDO is a leader in franchise accounting and advisory services, providing a comprehensive suite of integrated, value-added services to franchisor and franchisee clients. The complex and diverse issues you face today warrant franchisors, franchisees, owners and senior management to work with a firm that combines substantial resources with practical services.