This is a follow-up conversation. Listen to the first episode here.
Jeff Strong worked nearly 30 years in the consumer products industry as a senior executive at Procter & Gamble and global president and chief customer officer at Johnson & Johnson. He then taught in the Marriott School of Business at Brigham Young University and worked as an advisor to the Church before serving as a mission leader in the Arkansas Bentonville Mission. Jeff has since spent several years doing research on why people are leaving the...
This is a follow-up conversation. Listen to the first episode here.
Jeff Strong worked nearly 30 years in the consumer products industry as a senior executive at Procter & Gamble and global president and chief customer officer at Johnson & Johnson. He then taught in the Marriott School of Business at Brigham Young University and worked as an advisor to the Church before serving as a mission leader in the Arkansas Bentonville Mission. Jeff has since spent several years doing research on why people are leaving the Church. While not a professional researcher, his career involved a large amount of research and the research he shares in this podcast was done with the help of some of the top Latter-day Saint researchers in the world. Today, Jeff lives in Midway, Utah, and stays busy with a little lavender farm, some business consulting, and enjoying family.
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Highlights
Jeff Strong dives deeper into the complexities of faith and community. He explores the idea that while many church leaders may come from a similar mindset, the diversity of perspectives within the congregation is essential for a healthy community.
Jeff shares insights from a comprehensive study on disaffiliation and church experiences, highlighting the strengths and weaknesses of the church culture. He notes that while many members appreciate the community, service, and spiritual growth offered by the church, there are significant concerns about judgment, conformity, and exclusivity that can alienate individuals with differing beliefs or backgrounds.
Jeff and Kurt talk about the tension caused by differences, and Jeff illustrates how the natural human response to perceived threats often leads to conformity and exclusion. He discusses the importance of yielding to the Holy Spirit to navigate these tensions, rather than allowing fear to dictate responses.
A key part of the episode is the introduction of a segmentation model that categorizes Latter-day Saints into six belief mindsets: Seekers, Cultivators, Protectors, Avoiders, Connectors, and Explorers. Each segment is defined by its unique values and priorities, with Protectors making up a significant portion of church leadership. Jeff and Kurt discuss the implications of this model, emphasizing that a church comprised solely of one segment would lack the richness and diversity necessary for a thriving community.
Understanding these different mindsets can help church leaders foster a more inclusive environment that accommodates a broader range of beliefs and experiences. Jeff encourages listeners to embrace the complexities of faith and community, recognizing that the presence of tension can lead to growth and deeper understanding.
00:02:20 – Embracing Differences in Faith
Exploring how to reconcile different perspectives within the church community.
00:05:01 – Tension in Church Experience
Discussion on the tension between tradition and change in church experiences.
00:08:01 – The Importance of Differences
Recognizing that differences among members are natural and beneficial.
00:10:12 – A Story of the Kingfisher and Magpies
A metaphorical story illustrating the challenges of being different in a community.
00:11:10 – Strengths of Church Culture
Overview of the strengths identified in the church culture based on research.
00:12:42 – Weaknesses of Church Culture
Discussion on the weaknesses and challenges faced within the church culture.
00:14:31 – Patterns of Judgment and Conformity
Identifying patterns of judgment and conformity that create tension in the community.
00:16:53 – Experiencing Tension in the Church
Sharing personal experiences of members feeling tension within the church culture.
00:19:19 – Natural Man vs. Spiritual Governance
Exploring the concept of the natural man and the need for spiritual governance.
00:23:03 – Responding to Tension
Strategies for responding to tension in a constructive manner.
00:24:05 – The Role of the Natural Man
Understanding the natural man’s role in self-preservation and community dynamics.
00:27:11 – Introducing Belief Mindset Segments
Introduction to a new segmentation model of belief mindsets among Latter-day Saints.
00:30:03 – Understanding the Segments
Overview of the six belief mindset segments identified in the research.
00:32:08 – The Seekers Segment
Description of the “Seekers” segment and their mindset.
00:34:29 – The Cultivators Segment
Description of the “Cultivators” segment and their focus on authenticity and growth.
00:35:38 – The Protectors Segment
Description of the “Protectors” segment and their emphasis on clarity and order.
00:36:39 – The Avoiders Segment
Description of the “Avoiders” segment and their desire for autonomy.
00:37:43 – The Connectors Segment
Description of the “Connectors” segment and their focus on community and shared identity.
00:39:12 – The Explorers Segment
Introduction to the “Explorers” segment and their pursuit of spiritual experiences.
00:40:41 – The Value of Different Segments
Discussion on the importance of having diverse segments within the church community.
00:42:59 – Disconnect in Leadership
Exploring the disconnect that arises when leadership predominantly comes from one segment.
00:44:20 – Historical Context of Leadership
Understanding the historical context that shapes current leadership dynamics in the church.
The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints’ mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org.
Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Benjamin Hardy, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson, Dennis B. Neuenschwander, Kirby Heyborne, Taysom Hill, Coaches Jennifer Rockwood and Brandon Doman, Anthony Sweat, John Hilton III, Barbara Morgan Gardner, Blair Hodges, Whitney Johnson, Ryan Gottfredson, Greg McKeown, Ganel-Lyn Condie, Michael Goodman, Wendy Ulrich, Richard Ostler, and many more in over 800 episodes.
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