Industry leading Net-Promoter on Franchise Interviews

We are meeting with Steve Baxter – General Manager, Global Mid-Market Solutions of Satmetrix. Satmetrix is the leading provider of cloud-based customer experience software for companies worldwide. As co-developer of the industry-leading Net Promoter® methodology, their applications deliver full process support to help companies reduce customer churn, mobilize loyal promoters, generate more powerful insights, and drive customer obsession through accountability. Steve talks about what the Satmetrix software can do for franchise businesses. In part 2, we hear from two franchisees from the franchise opportunity Cartridge World for our Great Quotes in Franchising Podcast.  We speak with Jeffrey Bier who owns and operates the Franklin Lakes, New Jersey location and Norman Friedman a multi store Cartridge World owner who owns and operates the Brick, New Jersey and the Toms River, New Jersey Cartridge World locations.