Chick-fil-A with Dee Ann Turner: On Culture and How This Iconic Brand Began

We recorded this episode inside of the Dwarf House right outside of downtown ATL, which is renown as the first ever Chick-Fil-A location. We had the pleasure of being treated to lunch while we podcasted with Dee Ann Turner, who served as the VP of Culture for the iconic brand known for its almost cult like culture. Dee Ann worked along side the iconic Cathy’s, the founding family, and is now on tour promoting her new book “BET ON TALENT”. Pick up the book on Amazon or at your local book store. Listen to this episode of you want to take a walk down memory lane and learn about the origins of the brand, learn about the secret sauce to the culture they built, and much more. Oh, and BE SURE you hit SUBSCRIBE to the podcast! Follow Us On Facebook and LinkedIn: @MODRNbusiness @Zjfishman (insta too) @RyanThomasHicks (insta too) SPONSORS: SCORPION INTERNET MARKETING: www.Scorpion.co/mb Named the #1 franchise marketing company in America by Entrepreneur Magazine, Scorpion delivers all-in-one solutions for franchise brands looking to defeat disjointed marketing and increase revenue. As a marketing partner, Scorpion assists franchises in the management of branding, website design, online listings, paid advertising, and more, eliminating the need for multiple vendors. To learn more, visit www.Scorpion.co/mb VALYANT.AI: www.valyant.ai Imagine automating the order taking process at your restaurant and freeing your employees to focus on food preparation, payment processing and order accuracy. Valyant AI's artificial intelligence software, think Alexa or Google Home, can speak directly with your customers and take all drive through orders. As a result of automating this task, early Valyant customers have seen their customer’s wait times drop by 10% to 25% on average. The AI never gets tired and you can be assured that in every situation where it makes sense, customers will receive custom up-sell messages. Valyant’s software uses data like trending food items, time of day, weather and even a customer’s decisiveness, to make specific product recommendations. This has resulted in an average order increase of 70%. That’s additional capital you could be earning today. If you think your business could benefit from decreased wait times, and additional revenue, check out www.valyant.ai or contact them directly at info@valyant.ai to learn more. Title Sponsor of the Summer Tour: Franchisors.com Audio Engineer: Ben Kliever