Ep589: What is holding back the cashless society?

Martin Bradbury, Regional Director, Financial Services UK&I, Dynatrace

 In a word, trust – consumer trust in digital financial services has been damaged by high-profile incidents. Could banks and financial services providers have handled matters better? How real is the generational divide in understanding of digital platforms? Will the UK ever go truly cashless and what do financial institutions need to do to get consumers onside? Martin Bradbury, Regional Director, Financial Services UK&I at Dynatrace, speaks to Robin Amlôt of IBS Intelligence.