Ep 324: 5 Reasons Your Customers Aren’t Buying From You - and It’s NOT Your Product (with Andee Hart)

In this episode, Gillian Perkins talks with sales expert and entrepreneur Andee Hart about the real reasons customers aren’t buying—and why it’s usually not your product that’s the problem.

Andee shares insights from her 17-year career in corporate sales and her experience building a product-based business, breaking down the most common (and overlooked) mistakes that prevent sales—from unclear messaging to friction in the buying process.

As you listen, you’ll learn how to improve your conversions without reinventing your offer—by refining how you present, sell, and deliver your product so it becomes an easy “yes” for your ideal customer.

Ready to finally turn your business idea into real sales? Our 8-week accelerator program Validate helps students launch and earn their first revenue, and we're gearing up to run it again this spring! Put your name on the waitlist to be the first to know when enrollment opens: https://gillianperkins.com/validate

FREE Resources to Grow Your Online Business:

• The $100K Method Podcast Series: https://www.gillianperkins.com/the-100k-method
• Grab our free course, Small Business 101: https://www.gillianperkins.com/small-business-101-free-opt-in
• Write a Profit Plan for Your Business : http://gillianperkins.com/free-profit-plan 

Want to quit your job in the next 6-18 months with passive income from selling digital products online? Check out Startup Society.

Have you already started your business, but it isn’t generating consistent income? Schedule a free, 30-minute strategy session with our team to get unstuck!

Work with Gillian Perkins:

• Apply for $100K Mastermind: https://gillianperkins.com/100k-mastermind 
• Get your online biz started with Startup Society: https://startupsociety.com 
• Learn more about Gillian: https://gillianperkins.com 
• Instagram: @GillianZPerkins

Timestamps:
00:00 Introduction & Meet Andee Hart
02:09 Andee’s Background in Sales & Entrepreneurship
05:30 Helping Product Makers Scale Through Wholesale
08:09 Why It’s Usually NOT Your Product
11:10 Reason #1: Inadequate Product Information
17:15 Reason #2: Lack of Convenience
21:34 Reason #3: Unclear Value Proposition
25:48 Reason #4: Lack of Follow-Up
28:30 Reason #5: Poor Customer Experience
30:25 Recap of the 5 Reasons
31:07 Where to Find Andee Hart
31:26 Validate Program Invitation