Avoiding SOP Chaos: Implementing Efficient Process Foundation With Michael Mills

2025-08-15

Welcome to Episode 292 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken sits down with Michael Mills, founder of Business Design Corporation and creator of the TouchStone Business System, to explore how law firms can escape SOP chaos and achieve operational independence. With over 25 years of experience as an entrepreneur, software innovator, and Master Certified E-Myth Consultant, Michael has helped thousands of business owners turn disorganized operations into scalable, process-driven companies. His TouchStone platform is built specifically for...

With over 25 years of experience as an entrepreneur, software innovator, and Master Certified E-Myth Consultant, Michael has helped thousands of business owners turn disorganized operations into scalable, process-driven companies. His TouchStone platform is built specifically for implementing systems—not just documenting them—making it easier to train teams, maintain consistency, and grow without losing control.

What you’ll learn about in this episode:

AI-generated videos support diverse learning styles
- Touchstone uses AI videos to match how different people learn
- Tools like HeyGen turn SOPs into clear, engaging video formats
Keep processes simple and clear
- Processes should be concise and easy to follow
- Train staff to write clear, actionable instructions
Structure processes by core business functions
- Organize SOPs across sales, marketing, HR, and more
- Avoid SOP chaos with a clear implementation plan
Know when and what to systematize
- Only write processes for tasks that are frequent and complex
- Focus leadership on high-impact work, not routine tasks
Boost training with video and written SOPs
- AI videos make SOPs easier to absorb and retain
- Use video and text together for stronger training outcomes