250: What Happens When Your Front Desk Quits and No One Can Fill the Role in Your Dental Practice

2025-11-13

If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop? In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates collapse in seconds, and how practices using Fiona are adding 50 plus new patients a month by removing hidden friction and giving patients what they actually want....

If your best front desk team member quit tomorrow, how fast would your new patient numbers start to drop?

In this episode, host Emmet Scott sits down with Miles Beckett, CEO and Co Founder of Flossy, to unpack the real story of a high volume practice that lost over half its new patient flow when one team member walked out. Miles shares what happens when calls slip to voicemail, why booking rates collapse in seconds, and how practices using Fiona are adding 50 plus new patients a month by removing hidden friction and giving patients what they actually want. It is simple, uncomfortable, and exactly what growth minded owners need to hear.

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👇 Connect with Flossy

🌐 www.flossy.com

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👇 Connect with Miles Beckett

🐦 www.x.com/mbeckett

🔗 www.linkedin.com/in/miles-beckett

💡 Running your practice shouldn't feel like survival mode.

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