Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, CEO of Warrcloud where we discuss: The best service center in America, the dealership profit pendulum swings again, whether dealers can make more money without consumers paying for it and much more!
This episode is brought to you by:
CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships.
Learn more @ https://www.cdkglobal.com/dealership-xperience-platform
Private Auto - The safest way to buy vehicles privately. Use code ‘CDG’ to list your car for free. Learn more @ https://privateauto.com/
Warrcloud - Make every warranty claim automatic by transforming how claims are processed to make everything easier and get paid faster. Learn more @ https://warrcloud.com/
Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at CDGJobs.com.
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Interested in being considered as a guest on the podcast? Add your name here
Topics:
(00:00:00) - Intro
(00:03:00) - Jim’s background and career
(00:09:54) - Surviving a 7-year feedback loop
(00:13:52) - What does the future of service at dealerships look like?
(00:17:22) - What happens behind the scenes with manufacturers and dealer relationships?
(00:19:38) - What are the key metrics are service members incentivized to hit?
(00:22:59) - Do you measure customer experience impacts?
(00:24:56) - What are the biggest opportunities for service providers?
(00:27:05) - Who are the models of service providers in America?
(00:31:25) - How are you able to attract dealers to Warrcloud?
(00:34:04) - What is the most surprising thing you’ve learned about this journey?
Check out Warrcloud here.
Check out the website for more (https://dealershipguy.com) and follow me on X @GuyDealership! (https://x.com/guydealership)
This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.
#48 Buy Here Pay Here secrets revealed, Managing 40% loan default rates, Financing customers that banks avoid, Crazy customer horror stories | Tiger Okeley, President at Oak Motors
#47 Managing $500M+ in dealership ad dollars, Uncovering marketing budgets, Do gimmicky dealership mailers work? | David Regn, Co-Founder & CEO of Stream Companies
#46 Selling $5.5B+ worth of car dealerships, State of the auto market, Most and least desirable brands, What’s next for dealership profits? | Alan Haig, President & Founder, Haig Partners (Part 2)
#45 Building a $200M+ car parts empire, Solving the auto repair crisis, Most profitable parts, Using A.I. and 3D printing | David Meniane, CEO Carparts.com
#44 Making millions from Parts & Service, Dealership incentives, Economic concerns, Record profits and Daryl’s favorite auto franchises | Daryl Kenningham, CEO at Group 1 Automotive
#43 Building a $1.5B+ digital car auction, Peter’s car market predictions, OPENLANE's acquisition of Manheim Canada | Peter Kelly, CEO at OPENLANE
#42 Building an app store for 16,000 dealers, Pitfalls of direct-to-consumer, Dawn of the A.I. salesperson? | Phil Oriani, CEO at Shift Digital
#41 How CarGurus is evolving, Amazon’s threat to car dealers, Cracking down on fake car prices, Why he’s hiring former dealers | Jason Trevisan, CEO at CarGurus
#40 Secrets behind dealership franchise laws, Consumer-friendly auto brands, Dealers’ top legal concerns | Leonard Bellavia, Founding Partner at Bellavia and Blatt Law
#39 Predicting auto loan defaults, 96 month terms, Vehicle affordability, Will repos keep rising? | Betty Jotanovic, President of Chrysler Capital and Auto Relationships at Santander
Emergency Podcast: Amazon and Hyundai launching online car sales?
#38 DealerRater’s unstoppable rise, Dealership incentives, Car buyer concerns, Secrets to Carvana | Jamie Oldershaw, VP of Reputation Strategy at Cars Commerce and GM of DealerRater
#37 Making millions from subprime loans, From the streets to $150K/month, Raising capital at Church, Acquiring stakes in dealerships | Bruce Miller, Owner at Miller Motors
#36 Car market predictions, Alex's acquisition playbook, Solving software fatigue, Will online car sales go away? | Alex Vetter, CEO of Cars Commerce (Part 2)
#35 Raising $300M+ for automotive venture capital, Rise and fall of Vroom, Hottest auto tech investments, His biggest wins and losses, AVs, EVs and A.I. | Chase Fraser, Founder and Managing Partner, F
#34 Secrets to successful dealership acquisitions, Tools for wealth creation, Industry trends he’s bullish on, Profiting $10M on Tesla stock | Daniel Crainic, Owner of Time Auto Group
#33 Launching a dealership with $40K, Profits and losses, Selling Teslas in the Midwest, Highs and lows of running a small dealership | Brandon Miller, Founder of Miller Auto
#32 Will the dealership survive, Where she's investing big, Tech's biggest challenges in the dealership, Vulnerable leadership | Barb Edson, Chief Marketing Officer, CDK Global
#31 Used car auction frenzy, Stumbling upon million-dollar classics, UAW & bankruptcy risk for car companies | John Clay Wolfe, Founder & President @ GiveMeTheVin
#30 Why auto loan fraud is rising, Riskiest types of dealerships, Novel credit repair scams, $8B “fraud” opportunity | Frank McKenna, Chief Fraud Strategist, Point Predictive
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