The Magic of Empathy in Ethnography ft. Karen Faith Purposeful Empathy Hosted by Anita Nowak

2022-09-15

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Watch this episode to learn how empathy is a practice that is available to everyone, not just the tender-hearted. Karen Faith is the founder and CEO of Others Unlimited, an empathy training organisation for research, collaboration, and citizenship. In this episode, she explains how her research as an ethnographer has led her to develop a practice she calls “unconditional welcome.” 00:00 Introduction 00:23 About Karen Faith 01:31 How empathy is a practice available to everyone 03:10 Using ethnography to expand your per...

Watch this episode to learn how empathy is a practice that is available to everyone, not just the tender-hearted.

Karen Faith is the founder and CEO of Others Unlimited, an empathy training organisation for research, collaboration, and citizenship. In this episode, she explains how her research as an ethnographer has led her to develop a practice she calls “unconditional welcome.”

00:00 Introduction

00:23 About Karen Faith

01:31 How empathy is a practice available to everyone

03:10 Using ethnography to expand your perspective

05:03 How being an ethnographer changes personal relationships

08:02 What is "unconditional welcome”?

11:04 Benefits of ethnography work

12:52 Using empathy to help “you understand me”

14:03 About Karen’s training curriculum

20:32 How can ethnography help companies better understand their customers?

23:45 What is the most misunderstood aspect of empathy?

25:17 The most astonishing thing Karen’s research has taught her