What People Expect—But Never Tell You

Most conversations fail before they even begin—because nobody sets the rules. In this episode, Kwame Christian sits down with Lewis VanLandingham from Sandler Training to uncover the hidden dynamics behind unmet expectations. Whether you're in sales, leadership, or just trying to have better conversations in life, this episode reveals why clarity up front changes everything. You’ll learn how to set clear agreements before the meeting even starts, how to create trust by giving people permission to say no, and how to take the pressure out of every interaction. From prospect meetings to personal relationships, this is the negotiation skill you didn't know you needed.

What Will Be Covered

• The concept and importance of setting expectations in negotiations
• The role of upfront contracts in sales processes
• Practical applications of setting expectations in various aspects of life, including sales, meetings, and personal relationships

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