When Andrew joined Adobe back in November, he faced an interesting design challenge. How do you manage a vast library of help content, spanning tons of different products in different industries, so that users can easily find what they need to know to fix their problems? Andrew has learned a lot about leveraging the power of community to problem solve, experimenting with different formats to make technical explanations more accessible, and proving the value of great help content.
Erin and JH chatted with him about how he positions help content to stakeholders, tackles creating content for products that have evolved from box software to the cloud, and uses research to focus on the right things at the right time.
Highlights
#127 - The Power of Failure with Kevin Kelly, Publisher and Founding Editor of Wired
#126 - AI Anxiety: The Dangers (and Opportunities) of AI in Research with Mike Adams of Grain
#125 - What is UX Business Coaching? with Sylvana Rochet of Elan Vital Coaching
#124 - Defining a Research Strategy with Devin Harold of Capital One
#123 - The Power of Atomic Research with Daniel Pidcock of Glean.ly
#122- Exploring UX Research Career Options with Marieke McCloskey of LinkedIn
#121 - The UX files: Top Moments from YouX 2023
#120- Building a Healthy Research Culture with Mike Oren of Klaviyo
#119 - It’s Not Research, It’s You! with Holly Hester-Reilly of H2R Product Science
#118- The Product Launch Playbook with Derek Osgood
#117 - Understanding Growth Research with Carlos Tellez of Nubank
#116 - Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom
#115 - Optimizing In-Product Research with Ryan Glasgow of Sprig
#114 - What Does a UX Research Chief of Staff Do?
#113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews
#112 - Finding Your Best Customers with Andrew Michael, CEO at Avrio
#111 - The 2022 UX Research Tools Map with Roberta Dombrowski
#110 - Experience Design Research in Healthcare with Tiffany Mura and Erica Devine
#109 - The Challenges of Hybrid Work with Eduardo Gomez Ruiz of Miro
#108- Perfecting the UX of UX testing with Nicholas Aramouni of Userlytics
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