When Andrew joined Adobe back in November, he faced an interesting design challenge. How do you manage a vast library of help content, spanning tons of different products in different industries, so that users can easily find what they need to know to fix their problems? Andrew has learned a lot about leveraging the power of community to problem solve, experimenting with different formats to make technical explanations more accessible, and proving the value of great help content.
Erin and JH chatted with him about how he positions help content to stakeholders, tackles creating content for products that have evolved from box software to the cloud, and uses research to focus on the right things at the right time.
Highlights
#7 - Making User Testing Fast, Fun, and Accessible with Laura Powell
#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein
#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly
#4 - Conversational Research with Maggie Crowley of Drift
#3 - Quant and Qual Flow with Cat Anderson
#2 - When Research Doesn't Go As Planned with Jaclyn Perrone
#1 - Why are we here? with your co-hosts, JH and Erin
#0 - Trailer
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