ZorkCast - Vegas Podcast + Casino/Travel Loyalty, Casino Experience, Gambling and Luxury Travel
Society & Culture:Places & Travel
Welcome back to ZorkCast for this super busy and also super crazy 2020! Hopefully, in these uncertain times, we can all find some comfort in our lives. Today on the show, we are privileged to welcome back Gilbert of God Save the Points as our guest. We want to also congratulate Gilbert on the birth of his new frequent flyer, Olive! With the development of the COVID-19 events, there have been a lot of changes in the travel industry and brands are having to take new approaches to their respective business. In today’s episode, we cover some of the observations we’ve had so far, Gilbert’s latest article, the concept of gamification, and what strategies airlines and hotel brands should be implementing in these strange times to keep travel loyalty relevant and compelling.
Key Points From This Episode:
• The strategies airlines should employ rather than trying to side-step refunds.
• The trust factor: How customer loyalty can mitigate price changes.
• Understanding the concept of gamification for offers or bonuses.
• How it feels having a child as a travel blogger, in a world with no travel.
• What we’ve been doing with our days during this time of isolation and no travel.
• Question: What would it take to make you book an airline ticket today?
• Why using points is a great way to book for future travel without much risk.
Links Mentioned in Today’s Episode:
God Save The Points
Be sure to read:
GREAT MOVE: AER LINGUS OFFERING VOUCHER + 10% FOR FLIGHTS…
VIRGIN ATLANTIC INCENTIVIZING VOUCHERS WITH UPGRADES, MILES AND MORE…
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Episode 52 Craps Talk with Eric Rosenthal Hippodrome London
Episode 51 What is “Real” Telephone Customer Service?
Episode 50 TravelZork Vegas News April 15th 2018
Episode 49 Mohegan Sun "Too Much"
Episode 48 A Chat about Spirit Airlines (NK) versus Southwest Airlines (WN) to Las Vegas
Episode 47 A Chat with John Morris of Wheelchair Travel
Episode 46 Just call revenue management!
Episode 45 Dissecting a Casino Promotion or Casino Comp Offer
Episode 44 What is dynamic pricing?
Episode 43 ‘Screw it, let’s do it’
Episode 42 What is Discretionary Casino Comp
Episode 41 Interview with Brian Cohen of The Gate - Part 2
Episode 40 "Opt-In" Promotions and What is a Targeted Promotion
Episode 39 Interview with Brian Cohen of The Gate - Part 1
Episode 38 Casino VIP Lounge access, should it be "free?"
Episode 37 Opportunity Cost of Miles&Points Part 2
Episode 36 Opportunity Cost of Miles&Points Part 1
Episode 35 Credit Card Roulette
Episode 34 Hilton Honors Loyalty Program Quick Talk
Episode 33 In Honour of My Mom Who Disliked Travel — On the 31st of October
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