Charities’ use of artificial intelligence

Lucinda and Emily are joined by the digital specialist Zoe Amar and Karen Marter, head of technology strategy at the British Heart Foundation.

Zoe outlines key developments in the AI space over the past year and how charities are reacting to them, including the use of virtual assistants in working life. She stresses the need for a sector-level response to the increasing normalisation of AI usage. 

Karen describes the function of the BHF’s AI working group, which focuses on education, governance and conducting an ongoing value assessment of AI innovations to the organisation.

She explains how the BHF is learning by doing, supported by infrastructure and frameworks to ensure safe and ethical AI usage, as well as an informal community set up to share information on the latest developments between colleagues. 

Also in the episode, Lucinda and Emily introduce The End of Charity, a new six-part podcast documentary from Third Sector which will be launched on 19 March.

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