HIGHLIGHTS • People Skills vs Technical Skills: Which Are More Important? w/ Benji Pow

These are clips highlighting some of the topics discussed in the full episode! Check it out if you want a bite-sized version of the full episode.

Salon Sales & Wellness Educator @BenjiPow helps salon owners with their communication skills and sales confidence. We discuss the importance of technical skills vs. people skills, various aspects of salon management, and the difference between coaching and mentoring. Benji also shares insights on overcoming limiting beliefs and the importance of aligning values within a salon team to foster a positive work environment.

This Week's Topics:

• The Importance of People Skills in Retention
• Building Relationships with Clients
• Understanding Client Retention Metrics
• The Balance of Technical and People Skills
• Navigating Difficult Conversations
• Self-Reflection and Accountability
• The Role of Humility in Client Relationships
• The Role of Coaching vs. Mentorship
• The Impact of Negativity
• Managing a Salon Team
• Value Alignment in Hiring
• Avoiding the Peter Principle
• Salonwell: Coaching and Training

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