From Hire to Inspire: Nurturing Team Growth and Culture

Welcome to Episode 238 of the Business of Aesthetics Podcast!

In this episode, host Michael Walker sits down with Brittany Perez—an inspiring business owner, aesthetic injector, and national trainer. Brittany shares how she built a thriving culture at Mela Medical Spa where team trust, strong values, and personal growth come first.

You'll hear how Brittany went from being a nursing instructor to opening her own practice and training academy. She opens up about the power of patient care plans, building confidence, and leading a team with love, not fear. From enneagram tests to positivity boards and four-day workweeks, Brittany explains exactly how she inspires her team and keeps them connected to the mission.

Whether you're just starting your aesthetics journey or looking to grow your practice culture, this episode is packed with real advice, honest stories, and practical tools you can use right away.

Key Takeaways

1. Confidence is the heart of aesthetics.
   Brittany's passion began with her own treatment—helping people feel good again is her mission.

2. Patients want to feel better, not just look better.
   Most clients come in for emotional healing as much as physical transformation.

3. Culture starts with leadership.
   Brittany builds a positive team environment with open communication and mutual respect.

4. Tools like the Enneagram build understanding.
   Personality tests help her team appreciate differences and handle conflict well.