#171 | Building Capability in Delivery Teams: Where to Start (and What to Avoid)

When decisions stall, frameworks bloat, and teams start spinning—it’s not always a process problem. It’s often a capability gap.

In this practical and insight-rich episode, I reframe how real delivery capability gets built—not through endless training or new tooling, but by aligning people, processes, and tools in a way that actually works across hybrid teams and operational realities.

I unpack a three-part capability playbook that’s designed for today’s fast-moving, budget-conscious environment. From adaptive governance that gives teams the confidence to decide faster, to predictable cadences that replace chaos with calm, to change agility that helps teams pivot through volatility without losing traceability. This is capability that enables delivery, not delays it.

You’ll hear examples from real transformations that halved decision latency, replaced performance reviews with learning rituals, and embedded uplift into business-as-usual through milestone retros. I also call out common traps to avoid like throwing tools at symptoms, overmeasuring activity, or launching into training before observing real friction.

Whether you're leading a PMO, managing delivery teams, or navigating cross-functional change, this episode offers a clear path to capability uplift that actually sticks.

🎧 Tune in, take notes, and explore how you can pilot your own capability uplift using our Capability in a Box product suite—including persona mapping, CIAB cards, and more.

In this episode, I cover: 

00:39 Defining Capability Beyond Skills

02:03 People, Process, and Tools Explained

03:21 Why Training Waves Failed 

05:33 Overloaded Operations and PM Support 

06:13 Market Pressures and Constraints 

10:51 Core Capability Focus Areas

And more...

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