Ep. 9 - Task Mining

This episode is a "semi follow-up" to the last episode, where we talked about Process Mining - today's topic is Task Mining (aka Robotics Process Discovery).

Task Mining will bring clarity into what your users do on a procedure level, and can give insights into what might cause a "spike" in your analysis, or fill the holes that you might have in a discovered / mined process (for example when there are manual steps or steps in a system that does not create a log file).

In this episode we spoke about the following topics:

• What is task mining (vs. process mining)? What is the information that one gets from task mining?
• How to handle procedure-level in models
• The "Big Brother" fear that comes with task mining, and how this is mitigated
• Benefits of task mining
• Steps to a useful application of task mining (how to get to a good analysis)
• Hybridized setup of process and task mining - 5 steps to follow
• Velocity and throughput analysis (frequencies and times) as a way to identify improvement and (RPA) automation opportunities
• What/if analysis in a process/task mining tool vs. (proper) simulation in an architecture tool
• Technical integration of task and process mining tools; benefits of using BPMN in mining scenarios
• Experiences from a client project

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

The full show notes, including graphics, further links, credits, and transcript, are available at whatsyourbaseline.com/episode9.