Episode 77. Crossing the Bridge with Hedy Schleifer: Using Compassionate Communication with Clients, Staff and Family Members

When tension is present and one person is upset, our natural reaction is often to meet that person where they are (in an angry place). Hedy’s life work is all about disarming that natural inclination and bringing the conversation back to connection which Hedy calls a “habit of the heart”. When you can master this […]