Hostage Crisis: How to Negotiate Through the Unthinkable with Chris Voss

Chris Voss is a former FBI hostage negotiator who has used communication to save lives. Alan Alda interviews Chris about his experiences and they discuss intense situations where empathy has been successfully used as a tool to guard against the unthinkable. Alan also has a few tricks up his own sleeve as he lures Chris into a role play situation to see how well he does under pressure.