In Episode 447, Stacey Richter interviews Ashleigh Gunter, president of Translucent Healthcare Consulting, to discuss the indispensable role of change management in healthcare transformation. They emphasize that creating an effective change strategy involves great leadership, a clear case for change, influential change champions, over-communication, and continuous measurement and celebration of successes. The conversation highlights the importance of understanding and aligning with the 'why' that drives healthcare...
In Episode 447, Stacey Richter interviews Ashleigh Gunter, president of Translucent Healthcare Consulting, to discuss the indispensable role of change management in healthcare transformation. They emphasize that creating an effective change strategy involves great leadership, a clear case for change, influential change champions, over-communication, and continuous measurement and celebration of successes.
The conversation highlights the importance of understanding and aligning with the 'why' that drives healthcare professionals and the necessity of a multi-faceted approach beyond just implementing technological solutions like EHR systems.
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=== LINKS ===
🔗 Show Notes with all mentioned links:
https://cc-lnk.com/EP447
🔗 Healthcare Industry Acronyms and Terms
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09:22 How does change management go wrong in healthcare?
09:56 "Communication [of change] in and of itself isn't change management."
10:53 How does change management work on the provider organization side?
15:33 "You want to ensure you are educating the operational folks."
16:35 What is change management?
17:36 What does great leadership look like in change management?
18:55 "Leadership sets the tone."
19:04 What makes change management so hard?
19:31 "What's the company reason to make this change happen?"
20:51 What are change champions, and why do you need to create them when changing your benefit plan?
21:57 Crossing the Chasm by Geoffrey A. Moore.
23:21 Why is it important to overcommunicate change?
26:47 Why is it important to measure your successes and communicate those after a change?
