Bill Staikos - Head of Customer Experience at Freddie Mac [Customer Obsessed]

Bill is the Head of Customer Experience at Freddie Mac, and Host of his own podcast, Be Customer LED. https://becustomerled.com/episodes/ Bill Staikos talk about the core tenants of CX and why they are important, being customer focused vs. customer obsessed, and how to align CX wit business outcomes. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick