Helplines Reimagined, with Dee Luo and Nick Hurlburt of Aselo [added commentary]

In this special episode, we revisit the origin story of Aselo, the open-source contact center platform transforming how child helplines operate around the world. Jim talks with Aselo's leaders, Dee Luo and Nick Hurlburt, about modernizing helplines by integrating calls, texts, and social media to meet young people where they are. From global partnerships to the careful use of AI, this conversation offers a clear-eyed look at what it takes to build trustworthy, privacy-first technology for children in crisis.

Full transcript: https://techmatters.org/helplines-reimagined-dee-luo-nick-hurlburt-aselo/

DEE LUO [Director of Product & Business Operations]

Dee has worked in Product Management building SaaS business software at Yext, a New York-based technology company, and has worked on pro bono projects for international social enterprises. She's been a fellow of the MovingWorlds Institute and joined Tech Matters in 2020 to lead product management for Aselo.

NICK HURLBURT [Executive Director]

Nick began his career developing early AI software at Amazon, and later managed software teams at Sift. He spent six years in conflict relief in Burma and South Sudan, capturing human rights, migration, and multi-sector program data. He joined Tech Matters in 2019 and now leads the technology development for the Aselo helpline project.

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