Today’s guest is Dr. John Almasan, Head of AI & Emerging Technologies at TIAA. TIAA, or the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a US-based insurance provider specializing in retirement services in areas like academia, research, healthcare, and government. Dr. Almasan joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss AI in insurance with a focus on governance, talent, and innovation. Together, they cover practical use cases in customer experience, fraud detection, and marketing throughout the episode. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
An Introduction to Centers of Excellence and Enterprise AI Adoption - with Ryan Rascop of Insight
The Value of Topic Search in Detecting Signals with ROI - with Ben Webster of NLP Logix
The Future of Healthcare in Large Language Models - with Ylan Kazi of Blue Cross Blue Shield
From Homework to Real Work: What Generative AI Means for Every Business - with Ori Goshen of AI21 Labs
What Artificial Intelligence Means for Retail - with Asha Sharma of Instacart
AI and the Future of Propaganda - with Nell Watson of Apple
Managing Model Development - with Katie Bakewell of NLP Logix
The Impact of AI on Labor Challenges in Fulfilment - with Samay Kohli of GreyOrange
AI for End-to-End Supply Chain Maintenance - with Geoffrey Smalling of Flexport
Fighting Fraud in Retail and eCommerce - with Eyal Raab of Riskified
AI for Customer Experience-Focused Marketing - with David Greenberg of Conversica
What AI Means for the Conflict in Ukraine - with John Bohannon of Primer
What Large Language Models Mean for Insurance - with Gero Gunkel of Zurich Insurance
Intelligent Document Processing for Real-Time Risk Analysis in Financial Services - with Lewis Liu of Eigen Technologies
AI and Responsibility in Financial Services - with Scott Zoldi of FICO
Laying the Groundwork for AI Transformation through Infrastructure - with Carm Taglienti of Insight
The Foundational Phase of CX Transformation - with Aamar Hussain of Microsoft
Maximizing the Patient Experience with AI - with Ylan Kazi of Blue Cross Blue Shield
The Difference Intelligent Automation Makes in Compliance and Financial Crime - with Paul Tepper and Tina Chace of WorkFusion
Palantir’s Shannon Clark on Overcoming Cultural (and Emotional) Challenges of AI Adoption
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