Episode 92 is all about how we can use customer-service concepts in education. Tune in and hear Kevin Patton discuss the importance of being a good listener and empathetic responder. You’ll also hear about new research that shows not all plaques are bad actors when it comes to Alzheimer disease. And finally, find out how to get free almost-daily updates on life science, teaching, and learning! 00:00 | Introduction 00:53 | New Discovery about Plaque 08:33 | Sponsored by AA...
Episode 92 is all about how we can use customer-service concepts in education. Tune in and hear Kevin Patton discuss the importance of being a good listener and empathetic responder. You’ll also hear about new research that shows not all plaques are bad actors when it comes to Alzheimer disease. And finally, find out how to get free almost-daily updates on life science, teaching, and learning!
- 00:00 | Introduction
- 00:53 | New Discovery about Plaque
- 08:33 | Sponsored by AAA
- 09:51 | New TAPP Science & Education Updates
- 15:23 | Sponsored by HAPI
- 16:45 | Are We Answering Student Questions?
- 30:52| Sponsored by HAPS
- 31:40 | Power Skills for Answering Students
- 40:19 | Staying Connected
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The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them. (Ralph Nichols)
New Discovery about Plaque 7.5 minutes
In teaching A&P, it's not our objective to dive too deeply into pathophysiology. But we do use it as a tool to help students understand and apply concepts of "normal" structure and function. A new discovery about plaque's role in Alzheimer disease—or perhaps what is NOT its role—is a story that at once helps students make clinical applications, lets students know more about the vital functions of glial cells, and gives a glimpse of contemporary scientific discovery.
- Plaque Protect: Study Makes Surprising Finding About Alzheimer's Hallmark (summary article) my-ap.us/3aJFzCy
- In surprising twist, some Alzheimer’s plaques may be protective, not destructive (announcement from Salk Institute) my-ap.us/2S9BvW5
- Microglia use TAM receptors to detect and engulf amyloid β plaques (research article from Nature Immunology) my-ap.us/3eBEf5S
- Image: dense-core amyloid-beta plaque (red) surrounded by microglia (white) [Credit: Salk Institute] my-ap.us/3gFlp0l
Sponsored by AAA 1.5 minute
A searchable transcript for this episode, as well as the captioned audiogram of this episode, are sponsored by the American Association for Anatomy (AAA) at anatomy.org.
Searchable transcript
Captioned audiogram
Don't forget—HAPS members get a deep discount on AAA membership!
New TAPP Science & Education Update 5.5 minutes
You may (or may not) remember that Nuzzel newsletter I've had going a couple of years. It was an almost-daily curated list of headlines of interest to anatomy and physiology faculty (and, I've discovered, some random non-A&P folks who just like the content). Well, Nuzzel is suddenly shutting down it's newsletter function and so I've switched to Revue by Twitter. Here's how to subscribe (it's free) if you're not already subscribed:
- The A&P Professor Science & Education Updates theAPprofessor.org/updates
Sponsored by HAPI Online Graduate Program 1.5 minute
The Master of Science in Human Anatomy & Physiology Instruction—the MS-HAPI—is a graduate program for A&P teachers, especially for those who already have a graduate/professional degree. A combination of science courses (enough to qualify you to teach at the college level) and courses in contemporary instructional practice, this program helps you be your best in both on-campus and remote teaching. Kevin Patton is a faculty member in this program. Check it out!
nycc.edu/hapi
Are We Answering Student Questions? 14 minutes
No, really. Am I really answering what each student wants to know? Or am I simply reacting to key words or phrases without really listening to the specifics of each student question. This segment asks us to consider using some customer-service (gasp!) techniques to make sure we're not leaving our students alone and frustrated.
- Some previous episodes that touch on the customer-service model and student questions
- 49 MORE Tricks for Retention & Success in Online Courses | Episode 22
- EVEN MORE Tricks for Retention & Success in Online Courses | Episode 23
- Connecting in The Distance Course Special | Episode 50
- The Case for Transparency | Episode 51
- Still Moving Our Course to Remote| Episode 65
- Information on TextExpander—a tool for quickly inserting saved snippets of text (I am an affiliate)
- The Case for Case Studies | Episode 52 (has a segment discussing TextExpander
- theAPprofessor.org/textexpander
Sponsored by HAPS 1 minute
The Human Anatomy & Physiology Society (HAPS) is a sponsor of this podcast. You can help appreciate their support by clicking the link below and checking out the many resources and benefits found there. Watch for virtual town hall meetings and upcoming regional meetings!
Anatomy & Physiology Society
theAPprofessor.org/haps
Power Skill for Answering Students 8.5 minutes
Starting with some "power phrases" from a recent article, we explore some words and phrases to use when answering student questions.
- These 7 phrases can help you sound more powerful at work (article mentioned in this segment) my-ap.us/3eykP1N
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- Transcript and captions for this episode are supported by the American Association for Anatomy | anatomy.org
- The Human Anatomy & Physiology Society provides marketing support for this podcast | theAPprofessor.org/haps
- Distribution of this episode is supported by NYCC's online graduate program in Human Anatomy & Physiology Instruction (HAPI) | nycc.edu/hapi
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