How Mastercard Uses AI in Talent Management

In this episode of the HR Leaders Podcast, we welcome Lucrecia Borgonovo, Chief Talent and Organizational Effectiveness Officer at Mastercard, to explore how AI and a skills-first approach are transforming talent management and workforce agility.

Lucrecia discusses how AI-powered talent marketplaces are driving internal mobility, how focusing on skills over roles expands talent opportunities, and the importance of preparing employees for emerging roles. She also emphasizes the role of AI in enhancing performance management and supporting employee wellbeing through personalized development strategies.

🎓 In this episode, Lucrecia discusses:

1. AI's role in performance management and wellbeing support
2. How focusing on skills helps expand talent pools and drive agility
3. Preparing for new roles and skills through scalable learning paths
4. How changing employee expectations shape modern talent strategies
5. Mastercard’s success with its AI-powered talent marketplace, "Unlocked."

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