Emergency help for energy bills announced by Ofgem

2020-10-19

Emergency help for energy bills announced by Ofgem The UK Energy regulator, Ofgem will introduce new rules from 15 December to help vulnerable customers struggling to pay their energy bills this winter. Gas and electricity suppliers will be required to offer customers cannot top up prepayment meters emergency credit. Where customers are in debt, suppliers must put them on "realistic and sustainable" repayment plans. This comes as Ofgem are cutting the price cap on default tariffs and prepayment meters, due to...

Emergency help for energy bills announced by Ofgem

The UK Energy regulator, Ofgem will introduce new rules from 15 December to help vulnerable customers struggling to pay their energy bills this winter.

Gas and electricity suppliers will be required to offer customers cannot top up prepayment meters emergency credit.

Where customers are in debt, suppliers must put them on "realistic and sustainable" repayment plans.

This comes as Ofgem are cutting the price cap on default tariffs and prepayment meters, due to falling gas wholesale prices, which means up to £95 lower energy bills for millions of people this winter.

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