#176: What questions should I ask in an ”end of service” questionnaire?

Josh and Emily discuss how to collect feedback from clients at the end of your work together.

Top takeaways:

• Have a plan for what to do with ALL the data you gather–don’t ask a question if there’s not something specific to do with that info.
• People who loved you or hated you are the most likely to fill the survey out.
• The shorter a survey is, the more likely it is that people will fill it out.
• You need to think about how to ask the question as much as what to ask.
• Consider getting an unbiased opinion on your questions so they’re less emotionally charged.

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