I know what its like do deal with asshole customers (I worked retail for 8 1/2 years) I also know what it is like dealing with an angry public that makes things personal when you can't respond in kind (cop for 20 years) Is is worth 100 British Pounds to make an asshole that you've wronged go away and not fuck with you current Kickstarter? I would call that money well spent. I guess Morrus / ENWorld doesn't see it the same way.
https://www.rpgpub.com/threads/kickstarter-a-touch-more-class-is-live-and-funded-in-just-4-minutes.3144/
https://www.kickstarter.com/projects/enworld/rebuilding-en-world