Increasing Customer Trust & 5 Axis Training!

This week John & John talk all about "The best decision is the one that will increase the customer's trust". They raise a great discussion about making decisions while being in the public eye and trying to make sure everyone is happy. We also do a deep dive into the new Grimsmo HQ. They talk all about leveling machines, measuring tools and mastering precision. You can find the book we reference here. John Saunders also plays a slight prank on Grimsmo once he un boxes his new Kern!