Episode 337: Video Kills (The Service Advisors) Part II

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On this week’s episode of Grease the Wheels, Uncle Jimmy follows up part one about Video being a tool for mechanics with part 2 about Service Advisors. When a Service Advisor has technicians doing the video, or in some rare instances is doing the video themselves, they have an undeniable advantage over a fixed ops department where there are no video MPI’s performed. This is why it is infuriating when service advisors fail to leverage the high definition evidence of work or maintenances that need to be done. There is not much more else that a tech or ‘designated hitter’ can do to make that service advisors life easier, yet often times they are squandering opportunities left and right when they do not use the Video MPI as a sales tool. Smart Advisors use every tool in the kit to make sales and make the fixed ops department more money. However there is a glut of service advisors that do not fit this parameter. Any customer facing job is a difficult one, brought with all sorts of personalities, mood swings, and financial situations — however a failure to ask for the sale and a lack of attempting to overcome the customers objections are the hallmarks of useless personnel that are easily replaced by AI. 

Also Uncle Jimmy hits us with some real tangible rage. 

This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!