Navigating the CMDB Landscape: Strategies for Configuration Management

In this episode of GlideChat, Mark Harper, a Solutions Consultant at GlideFast, leads a discussion on configuration management and the crucial role of the CMDB in the ServiceNow platform's foundation. Joined by Ashley Snyder, a Senior Technical Consultant, and Paul Group, the Director of Solutions Consulting at GlideFast, they share insights into their experiences with customers and the challenges surrounding CMDB implementation. The conversation covers topics such as the evolution of discovery tools, the importance of recommended fields, and the recent introduction of the Agent Client Collector for endpoint visibility. They also delve into the significance of maintaining a healthy CMDB, utilizing the Service Graph Connectors, and leveraging the Health Dashboard for continuous improvement. Throughout the episode, the hosts provide valuable perspectives and practical tips for organizations striving to enhance their configuration management practices in ServiceNow.