Operating Principles: The Real Engine of Growth and Culture

We talk a lot about HR best practices — recruiting, comp and benefits, org design, engagement. But too often, leaders miss the real heartbeat of culture: the operating rhythms. These are the daily patterns, principles, and unwritten rules that shape how work actually gets done — from the C-Suite down to your strongest individual contributors.

In this episode, I break down why CHROs and culture leaders should shift focus from policies to operating models, and how to run meaningful retrospectives that spotlight what’s working before you tackle what’s broken. We’ll explore the questions leaders should ask across four layers — executives, directors, managers, and ICs — to uncover the rituals, workflows, and feedback loops that make teams thrive (or stall).

If you’ve ever wondered how to connect culture to scale, or how to move beyond “HR activities” into the true operating DNA of your company, this conversation is for you.