S1.1 Turnberry Road, Birmingham

A routine house viewing turns into terrifying nightmare as a kidnapper's carefully constructed plan succeeds.

Andy Whittaker and criminal psychologist Dr Julia Shaw discuss events from the day, featuring Detective John Plimmer.

There’s graphic descriptions of violence told in a mixture of contemporary interviews and BBC archive. For details of help and support in the UK, visit bbc.co.uk/actionline.

Producer: Andy Whittaker. Online Producer: Rachael Smith. Executive Editor, BBC Radio Nottingham: Chris Pegg. Executive Producer: Kathryn Morrison.