Behind the Scenes of Five9’s Customer Experience Revolution

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Join the ranks of the inspired as Mike Burkland, the mastermind behind Five9's billion-dollar ascent in the customer experience realm, shares the ethos that transformed a humble startup into a CX powerhouse. Immerse yourself in the wisdom of a CEO who's championed joy in every customer interaction for over 16 years and unearth the strategies that have not only advanced Five9's mission but have redefined what it means to deliver a seamless, personalized journey for some of the world's most prominent brands.

Drawing from his playbook that melds business acumen with sports strategy, Mike unveils the trifecta essential to building a victorious team—talent, strategy, and an often-elusive, yet vital, team chemistry. Discover how Five9's culture, driven by unwavering core values and a dedication to everyday excellence, serves as their ultimate competitive edge. This candid conversation offers a treasure trove of leadership insights, from fostering innovation to creating a dynamic work environment where the collective success eclipses individual glory.

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