Episode 83: Transforming Healthcare Through Patient Engagement with Lisa Blue

In this episode of the Healthcare Leadership Excellence podcast, I'm thrilled to speak with Lisa Blue, Chief Clinical Innovation Officer for Providertech. Lisa's journey from trained nurse to healthcare innovator is captivating. Beginning at the bedside, she immersed herself in hands-on patient care, notably in the cardiovascular ICU and cardiac cath lab.

However, her pivot towards patient engagement and healthcare innovation is where the story truly unfolds. With experience at a federally qualified health center, Lisa recognized the dire need for better patient engagement tools. Her role at Providertech now focuses on optimizing programs for FQHCs, aiming to engage patients earlier and consistently throughout their healthcare journey.

Our conversation delves into crucial aspects of healthcare leadership, particularly emphasizing patient engagement. Lisa highlights the importance of simplifying patient education and navigation through the healthcare system. She stresses the significance of understanding patients' challenges, including social determinants of health, and tailoring communication and support strategies accordingly.

Lisa shares a valuable insight: “shame is not a motivator.” Instead, leaders should celebrate successes and reframe discussions to include positive aspects. Through patient-centered leadership and innovation, Lisa's journey underscores the transformative potential within healthcare. Thank you, Lisa, for sharing your expertise with us today.

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