E: 50 - Russel Furr - Big City Numbers In A Small Market! How Delivering Massive Value Has Lead To Business Success

2021-11-24

Send us a textIt took Russel Furr 19 years of being in the industry before he started his own business. And it was borne out of frustration! See, his market isn’t that big; only 18,000 people… and he noticed a glaring gap: most, if not all, of the companies there lacked customer service first as a priority. So, Culpeper Home Services was born, a modern plumbing company that focuses on the customer experience above all else. Fast forward 3 years, and he is on pace to finish 2021 with over $3M in revenue. Since its inception, Russell has also added HVAC and electrical divisions. Pour one and enj...

Send us a text

It took Russel Furr 19 years of being in the industry before he started his own business. And it was borne out of frustration! See, his market isn’t that big; only 18,000 people… and he noticed a glaring gap: most, if not all, of the companies there lacked customer service first as a priority. So, Culpeper Home Services was born, a modern plumbing company that focuses on the customer experience above all else. Fast forward 3 years, and he is on pace to finish 2021 with over $3M in revenue. Since its inception, Russell has also added HVAC and electrical divisions. Pour one and enjoy!

Why start a business with customer service first as a priority?

What was it like being a tech-turned-owner?

What is the most important thing to know when starting a business?

What is the most physically painful thing you’ve ever experienced?

How do you forecast hiring employees?

How do you become more efficient?

Is there a way to add more services to your business?

Are there any obstacles you need to overcome?

Find Russell :

On The Web: https://www.CulpeperHomeServices.com

On Facebook: https://www.facebook.com/Russell.furr122980

Join Our Group: https://www.facebook.com/groups/hvacrevealed