Scaling Customer Success with Nisha Baxi from Gong
Gain Grow Retain

Scaling Customer Success with Nisha Baxi from Gong

2023-11-27
This week Jay Nathan is joined by Nisha Baxi, Head of Community and Digital CS at Gong to discuss the 5 questions that are often asked by companies who haven't implemented community. Why Community (What is the ROI/Value) Who should own and run customer communities? How do you staff a community? How do you get people to share content in a new community? Should your community be open? Nisha shares how Gong has become a community that their customers rely on for information, support, and connections....
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