How to get your 1st Customer Success Manager Job in Tech

EPISODE SUMMARY

In this episode of Chan With A Plan, host Max Chan speaks with Natalie Murphy, who successfully transitioned from a Recruiter Role to her 1st Customer Success Manager Role in Tech. She provides job search tips from her days as a recruiter and also provides insights and strategies on how she was able to make the pivot to a Customer Success Management position, so you can do the same as well in your career.

 

QUOTES

• “I love understanding the mind. I love understanding interpersonal relationships, human interactions, human behavior, and recruiting as a sales job. The great and not great thing about recruiting is that your product is a person, so it can talk back to you. And it can also say no.” – Natalie Murphy
• “I know that in the digital age, a lot of us are used to texting or sending you know, messages or emails. But having a simple professional voicemail, just stating your name, when you'll get back to them, making sure that you're smiling while you're speaking. Because it makes a really big difference.” – Natalie Murphy
• “If you can put some sort of hook in a cover letter. That's awesome. If you have something that's very copy and paste generic, it doesn't stand out and not really worthwhile, just kind of extra space, it could kind of dissuade a recruiter or hiring manager.” – Natalie Murphy

 

TIMESTAMPS

• [01:29] Natalie’s story
• [06:44] Common mistakes by job applicants
• [11:23] Resume mistakes you don’t want to make
• [13:46] The great cover letter debate
• [18:00] Mindset shift from being a recruiter compared to being a hiring manager
• [23:24] Moving from New York to Colorado
• [27:29] Finding a job before you move 
• [32:01] Transparency laws
• [36:01] Making the career shift and determining factors
• [44:38] Challenges as a customer success manager 
• [45:47] Average day as a customer success manager
• [49:07] Advice if you want to get into customer success management
• [59:16] Natalie’s big challenge and how she overcame it

 

RESOURCES & RELEVANT LINKS

• Natalie Murphy Social Media:
  • LinkedIn
• Chan With A Plan
• Max Chan on Social Media